![]() ![]() For more details, go to Avoid account lockouts when 2-Step Verification is enforced. If you move users into a configuration group or change their organizational unit and 2-Step Verification isn’t required, their accounts are no longer protected by 2-Step Verification. You receive a verification code in the authenticator app. If the QR code fails, copy and paste the alphanumeric code. Open the authenticator app and scan the QR code. Accounts are still protected by 2-Step Verification, and backup codes are easy to generate. Make sure you have an authenticator app (such as Authy, Google Authenticator, or Microsoft Authenticator) downloaded and set up on your mobile device. If you need to recover an account, use backup codes. For details, go to Deploy 2-Step Verification. Users can enter a backup code for 2-Step Verification during the grace period. If security keys are required, set up a grace period-When you set up enforcement for 2-Step Verification, set up a grace period.Set up an additional administrator-If an administrator can’t sign in to their administrator account, another administrator can generate backup codes for them.See the instructions in User account on this page. Generate codes for a user-If a locked-out user doesn't have backup codes, you can generate codes for them.Save backup codes ahead of time-Administrators and users should generate and print backup codes in case they’re needed in the future.Administrators should have a spare security key-Administrators should enroll more than one security key for their administrator account and store it in a safe place.A newly-created user can't sign in to their account to set up 2-Step verification.A user doesn’t enroll in 2-Step Verification by the end of the new user enrollment period.A user loses their phone and can't generate 2-Step Verification codes.An administrator or user loses their security key.If 2-Step Verification is enforced at your company, administrators or users won’t be able to sign in to their accounts if they lose access to their method, or haven't set up 2-Step verification.
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